Canny

What is Canny?

Canny is a customer feedback tool that gathers feature requests from many channels, links them to revenue, and shares a roadmap for SaaS teams.

As of Oct 2026, Canny has a free plan and paid plans start at $79/mo (source: canny.io).

Canny pulls feedback in from tools like Intercom, Gong and Slack, or straight from customers on a portal. Its Autopilot AI captures, deduplicates and sorts requests, and the free plan covers 25 tracked users.

Best for: Product, sales and customer success teams at B2B software companies.

Key features

• AutopilotAI reads support and sales conversations, then captures, deduplicates and triages the feedback.
• Feedback portalCustomers post requests in their own words and vote on ideas from others.
• RoadmapEach request shows its status so customers can see what is planned and coming next.
• Product announcementsTell every customer who asked for a feature when it ships.
• Revenue viewsTie requests to account and opportunity revenue to decide what to build.
• MCP serverQuery your feedback and build reports in Claude or ChatGPT.

Pricing checked Oct 2026. Current prices: canny.io. Full Canny pricing →

Canny FAQ

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  FeaturebaseListed

  Support inbox, feedback boards and changelog in one

  Free plan + paid plans
  View
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  PostHogListed

  Product analytics, session replay and feature flags

  Free plan + paid plansOpen source
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