Canny vs Featurebase
Canny and Featurebase are both feedback & testimonials tools. Canny is a customer feedback tool that gathers feature requests from many channels, links them to revenue, and shares a roadmap for SaaS teams. Featurebase is a customer support and feedback platform that combines an AI-assisted inbox, help center, feedback boards, roadmaps and a changelog for software teams.
| Canny | Featurebase | |
|---|---|---|
| Best for | Product, sales and customer success teams at B2B software companies. | Support, product and marketing teams at software companies that want one tool for help and feedback. |
| Category | Feedback & testimonials | Feedback & testimonials |
| Pricing model | Free plan + paid plans | Free plan + paid plans |
| Free plan | Yes | Yes |
| Lowest paid plan | $79/mo | $29/seat/mo |
| Open source | No | No |
| Checked | Oct 2026 | Oct 2026 |
| Website | canny.io | featurebase.app |
Key differences
- Both have a free plan.
- Lowest listed paid plan: Featurebase $29/seat/mo, Canny $79/mo.
- Featurebase prices some plans per user; Canny lists flat plan prices.
Canny
Canny is a customer feedback tool that gathers feature requests from many channels, links them to revenue, and shares a roadmap for SaaS teams.
As of Oct 2026, Canny has a free plan and paid plans start at $79/mo (source: canny.io).
Top Canny features
- Autopilot. AI reads support and sales conversations, then captures, deduplicates and triages the feedback.
- Feedback portal. Customers post requests in their own words and vote on ideas from others.
- Roadmap. Each request shows its status so customers can see what is planned and coming next.
- Product announcements. Tell every customer who asked for a feature when it ships.
Canny plans
Featurebase
Featurebase is a customer support and feedback platform that combines an AI-assisted inbox, help center, feedback boards, roadmaps and a changelog for software teams.
As of Oct 2026, Featurebase has a free plan and paid plans start at $29/seat/mo (source: featurebase.app).
Top Featurebase features
- Omnichannel inbox. Handle live chat, email and other channels from one inbox, with AI replies on paid plans.
- Feedback boards. Collect and organise feature requests from users in one place.
- Close the loop. Users who asked for a feature are notified when it ships.
- Roadmaps. Show users what is planned and in progress.
Featurebase plans
Featurebase overview · Featurebase pricing · Featurebase alternatives
Canny vs Featurebase: FAQ
What is the difference between Canny and Featurebase?
Both have a free plan. Lowest listed paid plan: Featurebase $29/seat/mo, Canny $79/mo. Featurebase prices some plans per user; Canny lists flat plan prices.
Is Canny or Featurebase free?
Canny: free plan yes. Featurebase: free plan yes. Check each site for current limits.
Who should choose Canny?
Product, sales and customer success teams at B2B software companies.
Who should choose Featurebase?
Support, product and marketing teams at software companies that want one tool for help and feedback.
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