Featurebase

What is Featurebase?

Featurebase is a customer support and feedback platform that combines an AI-assisted inbox, help center, feedback boards, roadmaps and a changelog for software teams.

As of Oct 2026, Featurebase has a free plan and paid plans start at $29/seat/mo (source: featurebase.app).

Featurebase started as a feedback tool and now also covers live chat, ticketing and a help center. Helpdesk and feedback features come in the same subscription, and there is a free plan with one seat.

Best for: Support, product and marketing teams at software companies that want one tool for help and feedback.

Key features

• Omnichannel inboxHandle live chat, email and other channels from one inbox, with AI replies on paid plans.
• Feedback boardsCollect and organise feature requests from users in one place.
• Close the loopUsers who asked for a feature are notified when it ships.
• RoadmapsShow users what is planned and in progress.
• Help centerSelf-serve docs with AI search answers in 40+ languages.
• ChangelogPublic changelog page and in-app widgets for product updates.

Pricing checked Oct 2026. Current prices: featurebase.app. Full Featurebase pricing →

Featurebase FAQ

• 

  CannyListed

  Collect and prioritise customer feedback by revenue

  Free plan + paid plans
  View
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  PostHogListed

  Product analytics, session replay and feature flags

  Free plan + paid plansOpen source
  View