# Featurebase

> Featurebase is a customer support and feedback platform that combines an AI-assisted inbox, help center, feedback boards, roadmaps and a changelog for software teams.

- Page: https://www.toolzhunt.com/tools/featurebase/
- Website: https://www.featurebase.app
- Category: [Feedback & testimonials](https://www.toolzhunt.com/category/customer-feedback/)
- Pricing model: Free plan + paid plans
- Free plan: Yes
- Open source: No
- Made by: Not confirmed by the team yet
- Listing status: Listed by Toolz Hunt editors from public information; not yet confirmed by the tool team
- Facts checked: 2026-10-15

## Summary

As of Oct 2026, Featurebase has a free plan and paid plans start at $29/seat/mo (source: featurebase.app).

Featurebase started as a feedback tool and now also covers live chat, ticketing and a help center. Helpdesk and feedback features come in the same subscription, and there is a free plan with one seat.

Best for: Support, product and marketing teams at software companies that want one tool for help and feedback.

## Key features

- **Omnichannel inbox**: Handle live chat, email and other channels from one inbox, with AI replies on paid plans.
- **Feedback boards**: Collect and organise feature requests from users in one place.
- **Close the loop**: Users who asked for a feature are notified when it ships.
- **Roadmaps**: Show users what is planned and in progress.
- **Help center**: Self-serve docs with AI search answers in 40+ languages.
- **Changelog**: Public changelog page and in-app widgets for product updates.

## Pricing (checked Oct 2026)

| Plan | Price | Notes |
|---|---|---|
| Free | $0 | 1 seat, no AI |
| Growth | $29/seat/mo | billed yearly; plus $0.49 per AI resolution |
| Professional | $59/seat/mo | billed yearly; plus $0.49 per AI resolution |
| Enterprise | $99/seat/mo | billed yearly; plus $0.49 per AI resolution |

Full pricing: https://www.toolzhunt.com/tools/featurebase/pricing/

## Alternatives

- [Canny](https://www.toolzhunt.com/tools/canny/): Canny is a customer feedback tool that gathers feature requests from many channels, links them to revenue, and shares a roadmap for SaaS teams.
- [PostHog](https://www.toolzhunt.com/tools/posthog/): PostHog is a product analytics platform that combines analytics, session replay, feature flags, error tracking and a data warehouse for software teams.

All Featurebase alternatives: https://www.toolzhunt.com/tools/featurebase/alternatives/

## Comparisons

- [Featurebase vs Canny](https://www.toolzhunt.com/compare/canny-vs-featurebase/)
- [Featurebase vs PostHog](https://www.toolzhunt.com/compare/featurebase-vs-posthog/)

## Sources

- definition: https://www.featurebase.app
- features: https://www.featurebase.app
- pricing: https://www.featurebase.app/pricing
- social links: https://www.featurebase.app

Corrections: https://www.toolzhunt.com/data-and-corrections/?tool=featurebase
Publisher: Toolz Hunt (https://www.toolzhunt.com/)