{
  "slug": "featurebase",
  "name": "Featurebase",
  "url": "https://www.toolzhunt.com/tools/featurebase/",
  "website": "https://www.featurebase.app",
  "definition": "Featurebase is a customer support and feedback platform that combines an AI-assisted inbox, help center, feedback boards, roadmaps and a changelog for software teams.",
  "tagline": "Support inbox, feedback boards and changelog in one",
  "category": {
    "slug": "customer-feedback",
    "name": "Feedback & testimonials"
  },
  "forWho": "Support, product and marketing teams at software companies that want one tool for help and feedback.",
  "features": [
    {
      "title": "Omnichannel inbox",
      "text": "Handle live chat, email and other channels from one inbox, with AI replies on paid plans."
    },
    {
      "title": "Feedback boards",
      "text": "Collect and organise feature requests from users in one place."
    },
    {
      "title": "Close the loop",
      "text": "Users who asked for a feature are notified when it ships."
    },
    {
      "title": "Roadmaps",
      "text": "Show users what is planned and in progress."
    },
    {
      "title": "Help center",
      "text": "Self-serve docs with AI search answers in 40+ languages."
    },
    {
      "title": "Changelog",
      "text": "Public changelog page and in-app widgets for product updates."
    }
  ],
  "pricing": {
    "model": "freemium",
    "hasFreePlan": true,
    "openSource": false,
    "plans": [
      {
        "name": "Free",
        "price": "$0",
        "notes": "1 seat, no AI"
      },
      {
        "name": "Growth",
        "price": "$29/seat/mo",
        "notes": "billed yearly; plus $0.49 per AI resolution"
      },
      {
        "name": "Professional",
        "price": "$59/seat/mo",
        "notes": "billed yearly; plus $0.49 per AI resolution"
      },
      {
        "name": "Enterprise",
        "price": "$99/seat/mo",
        "notes": "billed yearly; plus $0.49 per AI resolution"
      }
    ]
  },
  "alternatives": [
    {
      "slug": "canny",
      "url": "https://www.toolzhunt.com/tools/canny/"
    },
    {
      "slug": "posthog",
      "url": "https://www.toolzhunt.com/tools/posthog/"
    }
  ],
  "tier": "listed",
  "verifiedMaker": false,
  "maker": null,
  "mrr": null,
  "openTo": [],
  "alsoOn": {
    "x": "https://twitter.com/FeaturebaseHQ",
    "linkedin": "https://www.linkedin.com/company/featurebaseapp/",
    "youtube": "https://www.youtube.com/@featurebase"
  },
  "source": "editorial",
  "listedAt": "2026-10-14",
  "checked": "2026-10-15",
  "publisher": "Toolz Hunt"
}