# Canny

> Canny is a customer feedback tool that gathers feature requests from many channels, links them to revenue, and shares a roadmap for SaaS teams.

- Page: https://www.toolzhunt.com/tools/canny/
- Website: https://canny.io
- Category: [Feedback & testimonials](https://www.toolzhunt.com/category/customer-feedback/)
- Pricing model: Free plan + paid plans
- Free plan: Yes
- Open source: No
- Made by: Not confirmed by the team yet
- Listing status: Listed by Toolz Hunt editors from public information; not yet confirmed by the tool team
- Facts checked: 2026-10-15

## Summary

As of Oct 2026, Canny has a free plan and paid plans start at $79/mo (source: canny.io).

Canny pulls feedback in from tools like Intercom, Gong and Slack, or straight from customers on a portal. Its Autopilot AI captures, deduplicates and sorts requests, and the free plan covers 25 tracked users.

Best for: Product, sales and customer success teams at B2B software companies.

## Key features

- **Autopilot**: AI reads support and sales conversations, then captures, deduplicates and triages the feedback.
- **Feedback portal**: Customers post requests in their own words and vote on ideas from others.
- **Roadmap**: Each request shows its status so customers can see what is planned and coming next.
- **Product announcements**: Tell every customer who asked for a feature when it ships.
- **Revenue views**: Tie requests to account and opportunity revenue to decide what to build.
- **MCP server**: Query your feedback and build reports in Claude or ChatGPT.

## Pricing (checked Oct 2026)

| Plan | Price | Notes |
|---|---|---|
| Free | $0 | 25 tracked users |
| Pro | $79/mo | billed yearly; starting price, rises with tracked users |
| Business | Custom | 5,000+ tracked users, SSO and CRM integrations |

Full pricing: https://www.toolzhunt.com/tools/canny/pricing/

## Alternatives

- [Featurebase](https://www.toolzhunt.com/tools/featurebase/): Featurebase is a customer support and feedback platform that combines an AI-assisted inbox, help center, feedback boards, roadmaps and a changelog for software teams.
- [PostHog](https://www.toolzhunt.com/tools/posthog/): PostHog is a product analytics platform that combines analytics, session replay, feature flags, error tracking and a data warehouse for software teams.

All Canny alternatives: https://www.toolzhunt.com/tools/canny/alternatives/

## Comparisons

- [Canny vs Featurebase](https://www.toolzhunt.com/compare/canny-vs-featurebase/)
- [Canny vs PostHog](https://www.toolzhunt.com/compare/canny-vs-posthog/)

## Sources

- definition: https://canny.io
- features: https://canny.io
- pricing: https://canny.io/pricing
- social links: https://canny.io

Corrections: https://www.toolzhunt.com/data-and-corrections/?tool=canny
Publisher: Toolz Hunt (https://www.toolzhunt.com/)